Automated support inbox
One queue for every message, with the easy ones answered and the rest in front of the right person.
Instead ofEmail, texts, and website messages in five places.
NowEvery message in one queue: simple questions answered, the rest routed to a person with the context attached.
Try it · Brightline Pool Service (fictional)
Try this with fictional data. Bookings, payments, and messages in this example are simulated; nothing is sent or charged.
What your customer sees
Lisa’s email
To: Brightline Pool Service
Invoice 1182 was charged twice.
Sent 7:42 AM
Your customers don’t see the machinery. They just get a fast, right answer — from a person when it matters.
What you see
Inbox · every channel
Five messages from email, text, and your website — the way a Monday morning looks. Press Sort the inbox.
Start with your existing tools
Zendesk, Freshdesk, a shared Gmail inbox
Useful for: Ticketing for support teams.
Check what your current setup can already do:
- Does the setup fit the size and needs of your team?
- Can your plan bring email, texts, and website messages into the right queue?
- Can staff see the customer history they need when replying?
Where custom work can help
- Email, text, and website messages in one queue.
- Simple questions answered from your own information; anything that matters waits for a person.
- Routed to the right person with the customer's history attached.
- Every answer logged, so you can see what was said and by whom.
If the off-the-shelf app already does what you need, we’ll tell you — and help you set it up well.
Tell Kevin what you’d want it to do.
A few lines is plenty. He’ll reply with whether it’s worth building for you — or whether an app you can buy today does the job.